Process & Payment Method

1. Consultation

We begin with an initial consultation in person at our studio. This introductory meeting allows us to get to know you, your event, and what you are looking for. This is your opportunity to understand what we offer and ask us any questions that you may have about our services. We will discuss your ideas and personal preferences (such as color, paper and theme) relating to your stationery needs. Feel free to bring along photos, sketches or any other reference materials that inspire you.

2. Confirmation

After the consultation you will receive an initial quotation with detailed cost breakdowns. In order to move forward with the creative process, we require a signed quotation as a confirmation, as well as a 50% deposit of the grand total.

Lead time estimation for the whole progress from bespoke design to printing done is around 8-12 weeks.

3. Design

The design process usually takes around 3 weeks. We will then arrange a design meeting with you at our studio. At the meeting, you will be presented with a mock-up on proposed design. You will see your choice of papers, formats and other design elements. Together, we will review the design and discuss your comments.

4. Revision

Revisions will be presented for your review via email. In order to move forward, we will collect a 30% of the remaining balance as a second deposit before we email out the revisions. We will then make adjustments according to your feedback and will work closely to revise the design into a final version. Once all pieces meet with your approval, we will have you to proof read everything carefully to ensure that there is no spelling mistake, missing item, or error of any kind.

5. Printing & Production

After receiving your final approval, the remaining balance will be due before printing and production commences. This process usually takes between 3-4 weeks, sometimes longer depending on the complexity of your design.

6. Pick Up & Shipping

We will contact you and set up a time for your pick up. Courier service is also available in local area (prices charged according to quotation from courier service company). We also work with Fedex or DHL for international shipping service (prices charged according to quotation from courier service company on reimbursement basis). Please note holiday seasons may delay shipping. Please contact us with any concerns or deadline you would like to meet and we will do our best to accommodate your schedule.